Avaya-Certified Telecommunications Engineer

Avaya-Certified Telecommunications Engineer

We have an immediate opening for an Avaya-Certified Telecommunications Engineer who will provide telecommunications engineering support for a federal organization in Washington DC with several thousand end users and 10+ locations, and owns and operates a distributed PBX system that supports (7) locations in Virginia, Maryland, and Washington DC. The candidate will possess Avaya Certified Specialist (or higher) Certification and technical knowledge of high specialized telecommunications applications/operational environments, high-level functional systems, and design integration of exceptionally complex systems.This position is on-site in downtown Washington DC. The primary shift is M-F, 10:00 AM – 6:30 PM, with earlier hours during the training period.

The job responsibilities include but are not limited to:

  • Assisting agency technical experts with current telecommunications projects such as: planning; implementing; testing; training; documenting requirements; task change documentation; maintaining the voice switch hardware, software, switch; network and equipment requirements; and daily telecommunication operations.
  • Other support responsibilities include voice telecommunications systems such as PBXs, call centers, and peripheral systems/applications, wireless systems, messaging and automated attendants, paging (overhead, internal, commercial), call accounting, uninterruptible power supplies (UPS), audio conferencing, mobile devices, cellular, smartphones, tablets, and other similar telecommunications devices.
  • The successful candidate should demonstrate technical knowledge of current and emerging telecommunications services and systems.

The successful candidate will have experience with:

  • Routing diversity; Redundant service; Local and long-distance services; Primary rate interface (PRI); Direct inward dial (DID); Tie lines (T-1); DS-3; internet services; analog facilities; physical infrastructure
  • Voice/Data networking; Audix Voice Messaging; Avaya Aura Messaging (6.x)+; Communications Manager 5.2, 6.3+; Aura Conferencing 8.x; VOIP Solutions; SIP; Station/Switch administration; World class routing; Location Base routing; Enterprise Survivable Servers
  • Tracking, updating, and documenting work in a ticketing system such as FootPrints, Remedy, Clarify, etc.
  • Demonstrating proven analytical and problem solving skills
  • Updating schematics and drawings using Microsoft VISIO or comparable tool
  • Ability to manage multiple projects, work under pressure and tight deadlines, work independently, and work in a team environment
  • Follow all ticketing standards for timeliness, accuracy, documentation, routing, etc.

Avaya Certified Specialist or higher certification

10 years of experience in the following functional areas:

  • Knowledge of systems architecture and tools to update Visio drawings and schematics
  • Telecommunications Industry Certification
  • Inventory database maintenance and updates as inventory changes
  • Preparing and performing management briefings
  • Developing internal documentation, such as SOPs, instructions or user guides
  • Conducting question and answer sessions with user groups;o Developing and executing test plans in accordance with agency standard operating procedures
  • Technical knowledge of highly specialized telecommunications applications/operational environments, high-level functional systems, and design integration of exceptionally complex systems
  • Excellent proven written and verbal communication skills

Must Have:

  • Avaya Certification
  • 10 years of Telecommunications experience
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Experience with ticket management (Remedy, Clarify, FootPrints, etc.)

Resilience.  It is defined as: the capacity to recover quickly from difficulties; toughness.  It is something that many of us were taught early as toddlers by our parents. We’d fall down, and they would say, “Get up, shake it off, keep on going”. In school, maybe you ran for class office and didn’t win, or you tried out for a team and didn’t make it, or you applied for a certain college and didn’t get accepted.  And again, your parents would say, “It is okay, you tried. There is something else out there for you, keep trying, move forward; there is a better fit for you somewhere else”.  And as you get older, the stakes become bigger, you want that perfect job with the perfect company, you want that promotion and perhaps you are not successful 100% of the time.  Resilience.  According to the author, Jeffry Harrison, of the attached article, resilience is the one quality all successful people have in common.  People aren’t born destined for success; it is not fate. They have something in common: they are resilient.  He says that we are all born with this in us, we just have to learn to develop it and use it.  Interesting, right?  Develop it and use it.  So when those speed bumps feel like mountains, get up out of bed, pull the blinds back and take steps to move forward….

Enjoy the below article by Jeffry Harrison, and the three lessons he has learned to use and improve your own resilience in your professional life.


As the Recruiting Manager at CC Pace, I am regularly giving advice on how to prepare for an interview.  More often than not, it isn’t what a candidate says but what they do or how they present themselves can turn a hiring manager off to a candidate. I came across a great image that illustrates some of the most common nonverbal mistakes made during a job interview.  Some surprising statistics are 47% of candidates have little or no knowledge of the company they are meeting with – Wow.  If you take one thing away from this, I would recommend that you take the time to do some research on the company and prepare.  Enjoy the image and perhaps it will make you think about a few things that can positively impact your interview experience!


Image courtesy of http://www.proresumecenter.com/common-nonverbal-mistakes-made-during-a-job-interview/