Case Studies

CC Pace has a track record of solving our clients’ most challenging problems.  Over the years, we’ve had the distinct pleasure of working on a variety of projects and providing an array of innovative solutions to our clients.  We invite you to check out a few of our recent projects which are summarized below:

Consumer Lending Platform Selection

To better serve their growing consumer lending activities, Virginia Credit Union (VACU) realized their need for a new consumer lending platform. For finding the best option for their unique needs, VACU turned to CC Pace to lead the initiative. We performed a detailed analysis of potential solutions, led the due diligence of the products and vendor organizations and ultimately delivered a thoroughly vetted recommendation and roadmap capable of achieving their goals.  Click here to read the entire Case Study.

Launching a New FinTech-enabled Business

Start-up mortgage broker operation Union Plus wished to launch a modern, efficient call center for loan applicant sourcing. They engaged CC Pace as an advisor for market research and industry intelligence to help them develop a scalable best of breed systems strategy. The technical roadmap and operational workflow model we crafted allowed them to successfully launch this line of business with exceptional customer service. Click here to read the entire Case Study.

A Regional Bank’s Real Estate Lending Business Transformation

Huntington National Bank’s residential mortgage business was struggling with outdated legacy systems and operational inefficiencies. They brought in CC Pace to lead a complete business transformation, combining their mortgage and home equity lines of business onto a consolidated lending platform. The resulting streamlined process and improved organizational design has allowed them to increase production, communicate better with customers and earn high ratings in numerous industry benchmarks. Click here to read the entire Case Study.

Improving FHLBI’s Loan Acquisition System
(LAS) for the Mortgage Purchase Program

CC Pace was engaged to modify FHLBI”s Loan Acquisition System to accept files in the Mortgage Industry Standards Maintenance Organization (MISMO) format to replace the legacy system. Additionally, FHLBI wanted to improve the customer experience, increase performance of acquiring loans from member banks and prepare for compliance reporting. CC Pace performed analysis and provided efficient scalable solutions to solve the problems with future hurdles in mind. Click here to read the entire Case Study.

Keller and Heckman LLP

A large Washington Metropolitan area law firm specializing in the areas of regulatory law, litigation, and business transactions, with a core practice area of Telecommunications asked CC Pace to help them create an application that captures data from the FCC regarding licensing and other regulatory issues affecting their clients. Click here to read the entire Case Study.

Municipal Securities Rulemaking Board (MSRB)

MSRB decided to execute on its strategy to provide greater transparency to the municipal market. Given the state of the financial markets at that time, it was critical for the MSRB to provide timely information to non-professional investors who may be new to the municipal bond market.  To deliver on this strategy, the MSRB chose to partner with CC Pace in part because of our agile software development expertise. We also had prior experience executing successful projects with the MSRB.  The system, named EMMA (Electronic Municipal Market Access), was built using the Microsoft ASP.NET framework with an Oracle database backend. Click here to read the entire Case Study.

National Student Clearinghouse (NSC)

The National Student Clearinghouse, or NSC, won a multi-million dollar grant from the Bill and Melinda Gates Foundation to improve the quality of longitudinal studies on high school students. The ultimate objective was to help high schools access NSC’s vast data warehouse of student information and thereby reliably measure the outcomes of educational efforts. Click here to read the entire Case Study.

Patent Search and Reporting Case Study

The company needed a system that would store key aspects of all of its patent research projects and produce a final report using a standard template. A key requirement of the patent research process is to quickly search across all of the standard patent classification systems (US, ECLA, and IPC) and return the results in a specified format. With the deadline approaching for the implementation of the CPC standard, the company needed to quickly incorporate this new set of data into their search and reporting process. Click here to read the entire Case Study.

National Institutes of Health’s (NIH) National Center for Biotechnology Information (NCBI)

CC Pace was engaged (in partnership with NCI) to help lead a transformation of legacy software development processes at the NIH NCBI. Seeking to improve the quality, predictability and repeatability of its software delivery capabilities, NCBI has initiated the adoption of Agile development practices.

CC Pace’s initial responsibility was to perform an assessment of NCBI’s development teams spanning three lines of business. After the initial assessment, CC Pace was retained to implement the action plan created to guide the transformation. The change from waterfall to Agile is large, and involves multiple dimensions of change, including mindset, methods and even physical location (from cubes to co-location).

In addition, CC Pace worked directly with the curators that archive the results of genotype and phenotype studies funded by NIH to understand goals and current impediments. This resulted in a recommended future state that would closer align the group with their mission through changes in policy, process, organization and technology.

Blue Cross Blue Shield’s Federal Employee Program Operations Center (FEPOC)

CC Pace was engaged by BCBS’s FEPOC as a strategic partner to support its application development efforts and the Modernization program, including to help lead them through their Agile transition. CC Pace has played a key guiding role at FEPOC, having trained and coached dozens of teams in Scrum, Kanban, SAFe and Agile techniques, and we continue to provide regular coaching and training to teams and leadership. Our technical coaches have assisted in the introduction of Acceptance Test Driven Development (ATDD) and DevOps to several pilot teams.

CC Pace introduced the SAFe scaling framework for two of FEPOC’s larger programs and mentored several ScrumMasters to take on the Release Train Engineer (RTE) role. CC Pace is now working with the Infrastructure and service groups at FEPOC to utilize Kanban and integrate planning with the Scrum teams and programs for better delivery. The DevOps group is one of the first to utilize Kanban for joint planning and delivery.

CC Pace provided the leadership to establish a DevOps environment for the MyBlue customer eService web and mobile applications. CC Pace worked with both FEPOC and the Blue Cross/Blue Shield Association (BCBSA) on the Digital Experience program to create alignment across 12 teams and suppliers, including WebMD, ChipRewards and Alegius.

Ceca Foundation

Ceca Foundation is a nonprofit that partners with healthcare communities to recognize their outstanding caregivers. They needed a platform for community members to nominate each other for recognition awards distributed throughout the year and engaged CC Pace to lead this effort. We began this engagement by identifying the key features and desired outcome of the application. This provided us with a guiding set of principles to use when making technology decisions. User engagement was critical to the program, so we prioritized ease-of-use and user experience in the application. We used an Agile approach to build the software so that we could collaborate frequently with the Ceca program stakeholders. Every two weeks we committed to providing working software so that stakeholders could test the system, rather than speculate about how it would work. The development team also conducted demonstrations every other week to collect feedback that would drive the next set of features.

Working with an organization that makes a direct social impact on community members was a very rewarding experience for the CC Pace team. We continue to support the Ceca Foundation on their technology initiatives as they expand to many more healthcare communities.

Department of Health and Human Services, Centers of Medicare and Medicaid Services (HHS/CMS)

CC Pace has provided Agile coaching to the CMS staff and some 120 Agile software developers working on the government’s Internet Quality Improvement and Evaluation System (iQIES). CC Pace was tasked with guiding these teams through the Agile scaling process for large systems development known as SAFe.

CC Pace has provided leadership training and worked hand-in-hand with the Product Owners on value stream mapping to reduce waste from current process as well as story mapping to prepare for program increments. Our team of coaches also provided ongoing training and guidance to the teams to increase communication and identify risks and dependencies across the program. Our coaches added several SAFe events to iQIES, such as the Inspect and Adapt Workshop, and SAFe Team Assessments. CC Pace coaches were actively engaged in the coaching Community of Practice for the Center for Clinical Standards and Quality (CCSQ) and contributing to the Atlassian modifications for Essential SAFe. Coaching recommendations resulted in better alignment of contact staff to support the iQIES Product Owners. In addition, CC Pace coaches implemented Agile metrics tracking and a process to monitor progress against stated goals, including measurement of program objectives completed at the end of each PI.